Before you reach out

Hardware problems — a cracked screen, something that won't turn on — need to come in or be seen on-site. Software problems can very often be fixed over a remote session instead, which is usually faster and skips the trip. See Remote Support for what's covered.

In-store repairs and on-site visits are $150 an hour. Automation and Cyber Secure monitoring are quoted separately — see those pages for indicative pricing, or ask for a fixed quote.

Usually more than for a big company, because there's nobody spare to absorb the admin. The businesses that get the most out of this are the ones where the owner is still doing the invoicing at night. If the audit shows there's nothing worth automating, we'll say so.

Almost never. We build around Xero, Microsoft 365, Google Workspace, Shopify and most common booking systems. Changing tools is expensive and unpopular, so we treat it as a last resort.

Every action is logged and reversible, and anything that sends or spends can be set to need your approval first. Failures alert us, not you, and we fix them under your care plan.

It stays in your own accounts, under your own logins. We work inside your systems rather than copying your data into ours. If a tool we recommend stores data offshore, we'll tell you before you sign up to it.

Within 15 minutes during business hours. Serious alerts — ransomware behaviour, a confirmed account takeover — are actioned outside those hours too.